At CivitasIAS (referred to as “we”, “us”, or “our”), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website civitasias.com, mobile interfaces, learning programs, and related services (collectively, “Services”).
By using our website or enrolling in our programs, you agree to the practices described in this policy.
1. Who We Are
CivitasIAS is an education initiative providing guidance, training programs, and test-preparation solutions for civil services and competitive examinations.
If you have any questions about this policy, you may contact us at:
Email: civitasias@gmail.com
Website: https://civitasias.com
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
This may include:
- Name
- Email address
- Phone number
- Location (city/state/country)
- Login/account details
- Test performance data
- Communication messages
- Payment-related information (processed securely via third-party gateways)
2.2 Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Device & browser type
- Pages visited & duration
- Clickstream & usage data
- Cookies and similar identifiers
This helps us improve website performance, security, and user experience.
2.3 Information from Third-Party Tools
For payments, analytics, emails, or advertisements, we may receive limited information from providers such as:
- Google Analytics
- Payment gateways
- Email service tools
- Learning/assessment platforms
We do not store your full card or banking details.
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Deliver study programs, tests & learning resources
- Process enrollments & payments
- Provide student support & communication
- Track learning progress & performance analytics
- Improve our services & content quality
- Send important updates, notifications & offers
- Detect and prevent fraud or misuse
- Comply with legal obligations
We only process data where legally permitted.
4. Communication & Marketing
We may contact you via:
- SMS
- Phone calls
- In-app / website notifications
regarding:
- enrollment updates
- service announcements
- schedule changes
- academic insights
- offers (only relevant to our programs)
You may opt-out of marketing communications anytime.
5. Cookies & Tracking Technologies
We use cookies to:
- remember your preferences
- secure logins
- analyze site traffic
- improve user experience
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
6. Data Sharing & Disclosure
We do not sell or rent your personal data.
We may share limited information with:
- Payment processors
- Email & communication tools
- Analytics providers
- IT & hosting partners
- Legal or regulatory authorities (if required)
All partners are expected to maintain confidentiality and lawful data use.
7. Data Security
We implement reasonable technical and organizational measures to safeguard your data from:
- unauthorized access
- disclosure
- alteration
- misuse
However, no internet transmission is 100% secure. You are encouraged to protect your login credentials.
8. Data Retention
We retain your information only as long as required for:
- academic & administrative purposes
- legal compliance
- dispute resolution
- service improvement
When data is no longer required, we delete or anonymize it securely.
9. Children’s Privacy
Our services are intended for users 16+ years of age (or as applicable under local law).
If we learn that a child has provided personal data without guardian consent, we will delete it promptly.
10. Your Rights
Depending on applicable law, you may have the right to:
- access your data
- correct inaccuracies
- request deletion
- restrict processing
- withdraw consent
- opt-out of marketing
- export your data
To exercise these rights, contact: support@civitasias.com
11. Third-Party Links
Our website may contain links to external websites.
We are not responsible for their privacy practices.
We recommend reviewing their policies separately.
12. Legal Compliance
We strive to comply with applicable privacy laws including:
- India’s Digital Personal Data Protection Act (DPDP Act), 2023
- International best-practice privacy standards
Where required, consent is obtained before processing personal data.
13. Changes to This Policy
We may update this Privacy Policy periodically.
Any revisions will be posted on this page with an updated date.
Continued use of our services constitutes acceptance of the updated policy.
14. Contact Us
For queries, complaints, or requests regarding privacy:
Email: support@civitasias.com
Website: https://civitasias.com
We will respond within a reasonable time.